SQM Call Center Awards Overview

SQM Awards Program Overview

SQM’s service excellence awards program is the most prestigious and sought after call center industry award program in North America. What makes SQM’s awards unique is that they are based on customers who have called a call center and/or employees who work in a call center.

SQM Award Categories Include:

Call Center of the Year	World Class CSR, Supervisor and Call Center Certification	CSR of the Year and Top 10 Finalists
Call Center FCR Improvement	Call Center Customer and Employee Satisfaction	Supervisor of the Year and Top 5 Finalists

SQM benchmarks over 450 leading North American call centers on an annual basis and has been conducting first call resolution (FCR), customer satisfaction (Csat) and employee satisfaction (Esat) call center benchmarking studies since 1996. On an annual basis, SQM conducts over 1 million surveys with customers who have called a call center and over 25,000 surveys with employees who work in call centers.

Some of North America’s most successful organizations have participated in SQM’s Benchmarking Study to qualify for SQM’s service excellence awards program. For the 2012 award year, SQM conducts call center benchmarking studies between October 1, 2011 and September 30, 2012. SQM will present and recognize call center service excellence award winners at our 14th annual conference, being held in Las Vegas, November 15th and 16th, 2012. We have 40 different awards and recognize the top performing call centers for achieving world class FCR, Csat and Esat performance.

• Awards Program…

  SQM awards are the most sought after awards as they are based on the customers who have called a call center and/or employees who work at a call center.

• Nominations…

  The nomination process includes CSR of the Year Award, CSR Improvement Awards, Supervisor of the Year Award and Supervisor Improvement Awards.

  • CSR of the Year Award
  • CSR Top 10 Improvement Awards
  • Supervisor of the Year Award
• Past Winners…

  See previous winners who have achieved world class FCR, Csat and Esat performance or have significantly improved their FCR performance.

  • 2012 Award Winners
  • 2011 Award Winners
  • 2010 Award Winners
  • 2009 Award Winners
  • 2008 Award Winners
  • 2007 Award Winners
  • 2006 Award Winners
• Certification…

  SQM’s World Class Certification Program recognizes call centers, supervisors and CSRs performing at the world class customer service performance level.

  • About SQM Certification
  • Awards & Certification Video
  • 2012 Certification Registry
  • 2011 Certification Registry
  • 2010 Certification Registry
  • 2009 Certification Registry
  • 2008 Certification Registry
• Conference…

  SQM’s 14th Annual Call Center Industry Conference will be held in Las Vegas November 15th and 16th, 2012, recognize award winning call center performance and to learn from the best in the industry.

  • About 2012 Conference
  • Agenda
  • Entertainers & Speakers
  • Venue
  • Registration

Recognition…

SQM’s Certification program is the most credible and rewarding certification program for CSRs, Supervisors and Call Centers because it is based on the customer’s experience calling a call center.

Marketing…

SQM awards are a great marketing tool to inform both employees and customers of the excellent customer service and/or excellent working environment provided by the call center.

Career Opportunities…

Award winning call center leaders and employees receive more career opportunities within their own organization, as well as outside their organizations.